Having just finished the season of miracles, I thought I would report on a few miracles I experienced about a week or so ago. I had lost my car registration, so I went to one of the Israeli Ministry of Transportation offices here in Jerusalem to see if I could get a replacement. The Ministry of Transportation here provides the services of a Department of Motor Vehicles in the U.S.
Israel's bureaucracy is famous for being, well, bureaucratic. Historically and sometimes still today it can be frustrating, seemingly uncaring, rude, and basically not easy. Add in language challenges and impatient clerks, not to mention impatient citizens jockeying for position in line. Speaking of lines, they weren't really part of Israeli culture until about 20 years ago. Theoretically, yes. In reality, no.
Some wise advice I received as my wife and I started our path toward citizenship was to always consider your first visit to an office an exploratory, information-gathering expedition, not one likely to result in achieving your objective. We were told to consider it an opportunity to get through some pages in your book.
Truth be told, our experience has not been that bad. At times, it has been surprisingly easy and pleasant. Israeli bureaucracies, along with restaurants and service industries in general, have improved immensely in the last few years. Still, given DMV's generally, this was an encounter I was not looking forward to.
